Aviation Software Support Specialist

CAMP Systems International, Inc.; United States; Presencial; USD 36.000 - 41.000; Jornada completa

Descripción de la vacante

CAMP Systems International, Inc. is a trusted leader in aircraft compliance and health management, serving the global business aviation industry.

We provide Totalfbo, a robust all-in-one platform for FBO management, fueling, invoicing, customer service and compliance, backed by decades of aviation expertise. Join our team to support clients with Tier I help desk, problem diagnosis, and knowledge base development while advancing your skills in SQL, Oracle, Windows servers, and accounting systems

Formación

• Associate degree or equivalent with 2+ years experience.
• Experience presenting basic software training.
• Open to AI-enabled tools and automation.
• Knowledge of aviation industry is a plus.
• Spanish is a plus.

Responsabilidades

• Troubleshoot, diagnose, identify, and resolve software issues via research, testing, and remote screen sharing.
• Provide Tier I support via help desk phone and email; include Emergency line.
• Give clear answers to clients by researching and guiding steps.
• Escalate incidents to Senior Support Engineers and inform priorities.
• Advise customers on optimal software use based on best practices.
• Document information for specialists when needed; follow through until resolved.
• Create and maintain working documents and a knowledge base.
• Adhere to Software Maintenance Agreement timelines.
• Assist other help desk technicians as needed.
• Other duties as assigned.

Conocimientos

Tier I support

Customer communication

AI-enabled tools awareness

Reading and interpreting procedures

Team collaboration

Educación

Associate degree or equivalent (2-year college/technical school)

Herramientas

SQL

Oracle

Microsoft Server

Windows OS

Excel

QuickBooks

Great Plains

Networking standards

Descripción del empleo

CAMP Systems International, Inc. is a trusted leader in aircraft compliance and health management, serving the global business aviation industry.

We provide Totalfbo, a robust all-in-one platform for FBO management, fueling, invoicing, customer service and compliance, backed by decades of aviation expertise. Join our team to support clients with Tier I help desk, problem diagnosis, and knowledge base development while advancing your skills in SQL, Oracle, Windows servers, and accounting systems