Aviation Services Lead - Passenger Experience & Ops

Hhs, Llc; Baltimore (MD); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program

Career development and ongoing training

Job summary

Hhs, Llc is seeking a Passenger Services Duty Manager to lead our aviation services operations based in Baltimore, MD. You will oversee the team to ensure effective passenger services while promoting a positive work environment.

This role requires strong customer service skills, 2-5 years of management experience, and the ability to work a flexible schedule. We offer competitive benefits including paid time off and health insurance.

Qualifications

• 2 to 5 years of management experience.
• Extensive airport operational experience.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Oversee passenger services operations and customer service.
• Develop employee schedules for efficient resource use.
• Address and resolve customer service issues promptly.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Tools

Word processing software

Spreadsheets

Email

Ordering platforms

Job description

Hhs, Llc is seeking a Passenger Services Duty Manager to lead our aviation services operations based in Baltimore, MD. You will oversee the team to ensure effective passenger services while promoting a positive work environment.

This role requires strong customer service skills, 2-5 years of management experience, and the ability to work a flexible schedule. We offer competitive benefits including paid time off and health insurance.