Aviation Services Leader: Elevate Customer Service & Ops

HHS, LLC; Baltimore (MD); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

PTO

Health benefits

401(k) with employer match

Employee Assistance Program

Career development

Job summary

HHS is seeking a friendly, compassionate leader to join our aviation services team at Delta Air Lines BWI. You will lead a goal-oriented support services department to create a productive, efficient, and rewarding environment, focusing on service-minded teamwork to meet department goals.

Responsibilities include recruiting, training, coaching, and managing a team; maintaining quality control systems, budgets, and customer satisfaction; coordinating with leadership to support operations and

Qualifications

• 5+ years of customer service management experience in a comparable operation.
• High school diploma or GED; bachelor's degree preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Provide leadership that supports a team environment with morale, passion, quality, and respect.
• Maintain and/or improve customer satisfaction.
• Lead recruiting, training, development, and assignments for team members.
• Coach, counsel, and perform daily inspections of staff.
• Collaborate with leadership to achieve goals.
• Manage quality control systems and budgets.
• Deliver excellent service and manage service recovery.
• Oversee invoicing, vendor relationships, planning, supplies, and contracts.
• Identify issues early and coordinate with leadership to support operations and customer communication.
• Prepare for and manage irregular operations and emergencies.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Education

High school diploma / GED

Bachelor's degree preferred

Tools

Word processing

Spreadsheets

Email

Ordering platforms

Job description

HHS is seeking a friendly, compassionate leader to join our aviation services team at Delta Air Lines BWI. You will lead a goal-oriented support services department to create a productive, efficient, and rewarding environment, focusing on service-minded teamwork to meet department goals.

Responsibilities include recruiting, training, coaching, and managing a team; maintaining quality control systems, budgets, and customer satisfaction; coordinating with leadership to support operations and