General Manager of Aviation Services

HHS, LLC; Baltimore (MD); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

PTO

Health benefits

401(k) with employer match

Employee Assistance Program

Career development

Job summary

HHS is seeking a friendly, compassionate leader to join our aviation services team at Delta Air Lines BWI. You will lead a goal-oriented support services department to create a productive, efficient, and rewarding environment, focusing on service-minded teamwork to meet department goals.

Responsibilities include recruiting, training, coaching, and managing a team; maintaining quality control systems, budgets, and customer satisfaction; coordinating with leadership to support operations and

Qualifications

• 5+ years of customer service management experience in a comparable operation.
• High school diploma or GED; bachelor's degree preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Provide leadership that supports a team environment with morale, passion, quality, and respect.
• Maintain and/or improve customer satisfaction.
• Lead recruiting, training, development, and assignments for team members.
• Coach, counsel, and perform daily inspections of staff.
• Collaborate with leadership to achieve goals.
• Manage quality control systems and budgets.
• Deliver excellent service and manage service recovery.
• Oversee invoicing, vendor relationships, planning, supplies, and contracts.
• Identify issues early and coordinate with leadership to support operations and customer communication.
• Prepare for and manage irregular operations and emergencies.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Education

High school diploma / GED

Bachelor's degree preferred

Tools

Word processing

Spreadsheets

Email

Ordering platforms

Job description

Location:

Delta Air Lines BWI

Pay Rate:

Salary - Salary Plan, 80,000.00 USD Annual

Work Shift:

Job Description

We’re looking for a friendly, compassionate, leader to join our aviation services team!

Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department’s goals and objectives.

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Demonstrate continuous ability to maintain and/or improve customer satisfaction
• Lead and manage team member recruiting, training, development, and assignments
• Perform daily inspections and assessments and coach and counsel team members
• Collaborate with department, facility, and company leadership to achieve goals
• Execute, maintain, and monitor quality control systems and budgets
• Deliver excellent service and provide service recovery when service hiccups occur
• Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration
• Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer
• Prepare for and effectively manage irregular operations and emergency situations

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer
• High school diploma/GED required; bachelor’s degree preferred
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

• Experience working in an airport/aviation industry
• Proficiency in languages other than English, especially Spanish

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.