Passenger Services Duty Manager, Aviation Services

Hhs, Llc; Baltimore (MD); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program

Career development and ongoing training

Job summary

Hhs, Llc is seeking a Passenger Services Duty Manager to lead our aviation services operations based in Baltimore, MD. You will oversee the team to ensure effective passenger services while promoting a positive work environment.

This role requires strong customer service skills, 2-5 years of management experience, and the ability to work a flexible schedule. We offer competitive benefits including paid time off and health insurance.

Qualifications

• 2 to 5 years of management experience.
• Extensive airport operational experience.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Oversee passenger services operations and customer service.
• Develop employee schedules for efficient resource use.
• Address and resolve customer service issues promptly.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Tools

Word processing software

Spreadsheets

Email

Ordering platforms

Job description

## Passenger Services Duty Manager, Aviation ServicesApplyremote type: In-Personlocations: Baltimore, MDtime type: Full timeposted on: Posted Todayjob requisition id: R26\_003093**Location:**Delta Air Lines BWI**Pay Rate:**Salary - Salary Plan, 60,000.00 USD Annual**Work Shift:****Job Description**Duty Manager of Aviation Services Salary: $60,000 We’re looking for a friendly, compassionate leader to join our aviation services team! Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.**Responsibilities*** Deliver effective passenger services solutions to our customers* Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements* Address and resolve customer service issues in a timely manner with professionalism* Review new airline and vendor contracts and provide feedback* Meet with customers regularly to receive feedback and monitor satisfaction levels* Build and maintain relationships with key stakeholders* Manage safety and security procedures to comply with HHS operating standards* Create a positive and inclusive work environment to lead and motivate team members* Monitor and/or conduct required training of team members****Skills***** **Interpersonal Skills:** Ability to interact with individuals at all levels of the organization* **Communication:** Effective written, spoken, and non-verbal communication as well as presentation skills* **Customer Service:** Service-oriented mentality with a focus on exceeding expectations* **Professionalism:** Maintain a positive and professional demeanor* **Decision Making:** Ability to quickly make sound decisions and judgments* **Proactivity:** Self-motivated with the ability to effectively prioritize projects and needs* **Team Player:** Willingness to collaborate and provide support where needed to achieve outcomes* **Business Ethics:** Demonstrate integrity, respect, and discretion in all business dealings* **Organization:** Attention to detail and ability to effectively manage tasks in a fast-paced environment****Requirements***** 2 to 5 years of management experience* Ability to work a flexible schedule that may include nights, weekends, and holidays* Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities* Knowledge of applicable FAA and OSHA regulations* Experience negotiating contracts* Ability to work a flexible schedule that may include nights, weekends, and holidays* Computer skills, including word processing, spreadsheets, email, and ordering platforms* Must be willing to relocate for promotion opportunities****What We Offer***** Paid time off (vacation and sick)* Medical, dental, and vision insurance* 401(k) with employer match* Employee Assistance Program (EAP)* Career development and ongoing training****Important to Know***** Veterans and candidates with military experience are encouraged to apply.* HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.****Who is HHS Aviation****HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.