Airport Customer Service Supervisor - Team Lead

PrimeFlight Aviation Services; Baltimore (MD); On-site; USD 57,308,000 - 77,146,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at BWI Airport in Baltimore, MD to lead a team ensuring efficient passenger experiences. The role covers supervision of check-in, boarding support, and handling inquiries with strong focus on safety policies and airline guidelines.

Applicants should have at least five years of customer service experience and two years in a leadership capacity, with aviation knowledge. On-site role with competitive benefits and stable schedule.

Qualifications

• Minimum 5 years of customer service experience.
• 2 years in a lead/supervisory role.
• Must be legally authorized to work in the U.S.
• Must hold a valid driver’s license.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise and lead a team of customer service agents.
• Oversee check-in and boarding support and passenger inquiries.
• Coach staff and monitor performance; provide feedback.
• Coordinate with airport departments to ensure smooth operations.
• Ensure adherence to airline and airport policies and safety rules.

Skills

Customer service

Leadership

Aviation knowledge

Communication

Tech literacy

Tools

IPads/Tablets

Computers

Job description

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at BWI Airport in Baltimore, MD to lead a team ensuring efficient passenger experiences. The role covers supervision of check-in, boarding support, and handling inquiries with strong focus on safety policies and airline guidelines.

Applicants should have at least five years of customer service experience and two years in a leadership capacity, with aviation knowledge. On-site role with competitive benefits and stable schedule.