Aviation Service Center Lead - Customer & Project Ops

Gulfstream Aerospace Corporation; Westfield (MA); On-site; USD 77,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition assistance

Retirement savings plan

Paid leave

Job summary

Gulfstream Aerospace Corporation in Westfield, MA, is seeking a Service Center Coordinator to manage customer interactions and coordinate service visits from contract signing through post-delivery. The SCC interfaces with customers, provides status updates, and coordinates with internal teams to ensure accurate invoicing, forecasting, and compliance with policies.

Strong communication, leadership, and aviation experience are required; SAP proficiency is preferred.

Qualifications

• Bachelor's Degree in Aviation Science or related field, plus 3 years PM/leadership experience.
• 2 years aviation experience or a combination of both.
• Strong customer communication and project coordination skills.

Responsibilities

• Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
• Provides formal, continuous communication to customer and Gulfstream management for each assigned project to ensure positive experience.
• Responsible for work order/invoice management and applying credit/progress payment policy throughout the service visit.
• Plans visits to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
• Ensures proposal compliance, identifies opportunities and protects target profits.
• Manages change requests to project schedules and revenue/cost impact.
• Gathers final phase documents to ensure outstanding work is planned and executed.
• Coordinates with program office to facilitate fleet retrofit implementations.
• Requests vendor services and monitors charges for proper posting.
• Handles warranty and vendor service claims; issues credits as needed.
• Runs reports to ensure returned unused materials and cores are timely.
• Oversees post-departure customer experience, including feedback and delivery reports.

Skills

Customer interaction

Leadership

Communication

Education

Bachelor's degree in Aviation Science or related field

Tools

SAP

Job description

Gulfstream Aerospace Corporation in Westfield, MA, is seeking a Service Center Coordinator to manage customer interactions and coordinate service visits from contract signing through post-delivery. The SCC interfaces with customers, provides status updates, and coordinates with internal teams to ensure accurate invoicing, forecasting, and compliance with policies.

Strong communication, leadership, and aviation experience are required; SAP proficiency is preferred.