Service Center Coordinator

Gulfstream Aerospace Corporation; Westfield (MA); On-site; USD 77,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition assistance

Retirement savings plan

Paid leave

Job summary

Gulfstream Aerospace Corporation in Westfield, MA, is seeking a Service Center Coordinator to manage customer interactions and coordinate service visits from contract signing through post-delivery. The SCC interfaces with customers, provides status updates, and coordinates with internal teams to ensure accurate invoicing, forecasting, and compliance with policies.

Strong communication, leadership, and aviation experience are required; SAP proficiency is preferred.

Qualifications

• Bachelor's Degree in Aviation Science or related field, plus 3 years PM/leadership experience.
• 2 years aviation experience or a combination of both.
• Strong customer communication and project coordination skills.

Responsibilities

• Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
• Provides formal, continuous communication to customer and Gulfstream management for each assigned project to ensure positive experience.
• Responsible for work order/invoice management and applying credit/progress payment policy throughout the service visit.
• Plans visits to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
• Ensures proposal compliance, identifies opportunities and protects target profits.
• Manages change requests to project schedules and revenue/cost impact.
• Gathers final phase documents to ensure outstanding work is planned and executed.
• Coordinates with program office to facilitate fleet retrofit implementations.
• Requests vendor services and monitors charges for proper posting.
• Handles warranty and vendor service claims; issues credits as needed.
• Runs reports to ensure returned unused materials and cores are timely.
• Oversees post-departure customer experience, including feedback and delivery reports.

Skills

Customer interaction

Leadership

Communication

Education

Bachelor's degree in Aviation Science or related field

Tools

SAP

Job description

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Company: Gulfstream Aerospace Corporation

Service Center Coordinatorin GAC Westfield

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

Heavy customer interaction is required. Experience in this field is a must. SAP experience is preferred.

The compensation range for this role is $77,402.40 - $101,590.65 annually.

Final compensation for this role will be determined by several factors including but not limited to: minimum and preferred qualifications, knowledge, skills, abilities, education, experience, and location.

Gulfstream employees benefit from a total rewards package that includes competitive compensation, comprehensive benefits plans, wellness programs, paid leave and tuition assistance. Our U.S. benefits package includes:

• Medical, prescription, dental and vision coverage
• Life and disability insurance
• Retirement savings plan
• Employee assistance plan
• Voluntary programs such as adoption assistance, prepaid legal assistance, home and auto insurance, and accident.

Education and Experience Requirements

Bachelor's Degree in Aviation Science or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 3 years of Project Leadership or Project Management experience to include. 2 years of aviation experience; or a combination of both.Position Purpose:The Service Center Coordinator (SCC) interfaces directly with the customer serving as an advocate, information source and representative for the service center visit. The SCC coordinates and co-manages the project and the customer experience from contract (proposal) signing through post-delivery. The SCC is responsible for daily follow up with the customer to ensure all customer needs are addressed.

Job Description

Principle Duties and Responsibilities:

• Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
• Provides the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience.
• Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy; throughout entire service visit. Leads the reporting and forecasting in conjunction with Finance to ensure accurate project financials.
• “Plans visit” to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
• Ensures full compliance with proposal to identify opportunities and assure target profit margins.
• Responsible for contract proposal changes through the work change request (WCR) process in order to accurately project and capture schedule and revenue/cost impact.
• Gathers any/all final phase exception documents to ensure that outstanding work owed is planned and executed.
• Coordinates effort with Gulfstream program office to help facilitate the implementation of fleet retrofit programs.
• Provides requests for vendor services, continuously monitors and communicates material charges to ensure proper/accurate posting definition.
• Facilitates and negotiates all ongoing warranty considerations both internally and externally; issues credits as required.
• Responsible for ensuring all vendor service agreement claims are filed.
• Runs query report to ensure materials not used are returned to stock, and assists STM to ensure cores are returned within 24 hours from receipt of replacement units.
• Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports.

Additional Functions:

• Must be willing to support service center, and customer, during and after normal working hours. .

Perform other duties as assigned.

Other Requirements:

• An A&P license with (4) years of experience may offset the Bachelor's degree.
• Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred).
• Must have demonstrated leadership ability.
• Must be able to read, write, speak, and understand the English language.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235775

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 09/18/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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Nearest Major Market: Springfield MA
Job Segment: Aerospace, ERP, SAP, Project Manager, Aviation, Technology