Senior Customer Tech Manager, Aircraft Maintenance & Ops

Gulfstream Aerospace; Savannah (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Gulfstream Aerospace seeks a Customer Technical Manager to act as the primary Gulfstream representative for complex support events involving fleet aircraft maintenance, operations, and programs. You will manage customer interactions, coordinate cross-functional teams, and drive resolution to preserve customer relationships.

The role requires a deep understanding of Gulfstream product lines, aircraft systems, and maintenance programs, with strong communication and leadership skills; international

Qualifications

• Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• 10 years of related aircraft maintenance or operations experience.
• 3 years maintenance or operations experience with Gulfstream model aircraft (e.g. GV/G550/G450, GIV, GII/GIII, G100, G200).
• Supervisory or Management experience required.
• A&P (FAA Airframe and Powerplant) license preferred.

Responsibilities

• Resolve customer support issues under guidance of VP of Field Services, Director of Technical Support, and Regional Directors.
• Travel to Gulfstream/AWRF facilities or remote locations as project manager to coordinate complex support events.
• Coordinate for complex Managed Programs and/or Reliability Enhancement events.
• Oversee escalated customer issues and coordinate with TechOps, engineering, parts, FAST, and SC resources.
• Develop and implement programs to prevent future aircraft downtime aligned with customer priorities.
• Provide coordination with Customer Support and Production areas (TechOps, FlightOps, Maintainability, Spares & GSE, Publications, Warranty, etc.).
• Lead or participate in regional calls, customer visits, clinics, and other customer-centric forums.

Skills

Aircraft systems knowledge

Project management

Team performance

Technical documentation

MS Office/PC skills

Education

Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech

Tools

Microsoft Office

Job description

Gulfstream Aerospace seeks a Customer Technical Manager to act as the primary Gulfstream representative for complex support events involving fleet aircraft maintenance, operations, and programs. You will manage customer interactions, coordinate cross-functional teams, and drive resolution to preserve customer relationships.

The role requires a deep understanding of Gulfstream product lines, aircraft systems, and maintenance programs, with strong communication and leadership skills; international