Aviation Service Center Coordinator — Client-Facing

Gulfstream Aerospace; Westfield (MA); On-site; USD 77,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement savings plan

Life and disability insurance

Tuition assistance

Adoption assistance

Job summary

Gulfstream Aerospace Westfield is seeking a Service Center Coordinator to manage customer relationships and oversee project execution from proposal signing through post-delivery. You will coordinate daily follow-up and maintain clear communication between customers and Gulfstream management to ensure a seamless experience.

Ideal candidates will have a Bachelor's degree in Aviation Science or related field, plus 3 years of project leadership/management experience and at least 2 years in aviation.

Qualifications

• Bachelor's Degree in Aviation Science or related field and/or equivalent combination of education and experience.
• 3 years of Project Leadership or Project Management experience.
• 2 years of aviation experience; or a combination of both.

Responsibilities

• Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
• Provides the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience.
• Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy; throughout entire service visit.
• Plans visit to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
• Ensures full compliance with proposal to identify opportunities and assure target profit margins.
• Responsible for contract proposal changes through the work change request (WCR) process in order to accurately project and capture schedule and revenue/cost impact.
• Gathers any/all final phase exception documents to ensure that outstanding work owed is planned and executed.
• Coordinates effort with Gulfstream program office to help facilitate the implementation of fleet retrofit programs.
• Provides requests for vendor services, continuously monitors and communicates material charges to ensure proper/accurate posting definition.
• Facilitates and negotiates all ongoing warranty considerations both internally and externally; issues credits as required.
• Responsible for ensuring all vendor service agreement claims are filed.
• Runs query report to ensure materials not used are returned to stock, and assists STM to ensure cores are returned within 24 hours from receipt of replacement units.
• Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports.

Skills

Customer interaction

Education

Bachelor's Degree in Aviation Science or related field

3 years of Project Leadership or Project Management experience

2 years of aviation experience

Tools

SAP

Job description

Gulfstream Aerospace Westfield is seeking a Service Center Coordinator to manage customer relationships and oversee project execution from proposal signing through post-delivery. You will coordinate daily follow-up and maintain clear communication between customers and Gulfstream management to ensure a seamless experience.

Ideal candidates will have a Bachelor's degree in Aviation Science or related field, plus 3 years of project leadership/management experience and at least 2 years in aviation.