Aviation Robotics Field Deployment CSM

SupportFinity™; Redwood City (CA); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Equity package

Flexible PTO

Job summary

Dexterity, Inc. in Redwood City is seeking a Customer Success Manager, Aviation Robotics to lead hardware deployment and field execution of robotics programs with aviation clients.

You will coordinate with engineering, product, and GTM to manage timelines, documentation, and deployment activities, translating technical work into clear program plans and customer updates. You will drive program execution across sites such as airports and aviation hub facilities, document requirements, and ensure

Qualifications

• 3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environments.
• Bachelor's degree in Engineering, Statistics, or a related technical field.
• Strong written and verbal communication skills, including experience contributing to technical or customer-facing documentation.
• Self-driven, and highly independent.
• Experience supporting programs involving hardware, software, and real-world deployments.

Responsibilities

• Coordinate customer communications by providing clear updates on milestones, risks, and timelines.
• Translate technical challenges into understandable updates for non-technical stakeholders.
• Author, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation.
• Ensure documentation is accurate, complete, and delivered on time; align deliverables with customer requirements and aviation safety standards.
• Drive the deployment of robotic systems at customer sites, including airports and aviation hub facilities.
• Participate in on-site surveys to gather environmental, operational, and technical requirements; travel up to 20%.
• Partner with engineering, product, supply chain, operations, and legal teams to keep programs on track; manage dependencies and risks.

Skills

Program management

Communication skills

Self-driven

Education

Bachelor's in Engineering or related field

Job description

Dexterity, Inc. in Redwood City is seeking a Customer Success Manager, Aviation Robotics to lead hardware deployment and field execution of robotics programs with aviation clients.

You will coordinate with engineering, product, and GTM to manage timelines, documentation, and deployment activities, translating technical work into clear program plans and customer updates. You will drive program execution across sites such as airports and aviation hub facilities, document requirements, and ensure