Robotics Solutions Architect - Client Success Lead

CFS; Cambridge (MA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

CFS is seeking a hybrid Solutions Architect / Customer Success leader to own customer engagements end-to-end—from pre-sale through deployment and post-launch success.

You will translate workflows into scalable automation solutions, lead on-site deployments, and coordinate engineering teams to ensure adoption and satisfaction across diverse facilities. This is a high-visibility, client-facing role with travel and growth opportunities.

Qualifications

• Robotics or automation background required.
• Solutions Architecture, Deployment Engineering, or Technical Customer Success experience.
• Experience operating across both pre- and post-sales environments.
• Excellent communication to engage technical and executive audiences.

Responsibilities

• Own 1–2 major customer accounts across the full lifecycle (pre-sale → deployment → post-go-live).
• Act as the primary client-facing lead and trusted advisor.
• Translate customer workflows into scalable robotics and automation solutions.
• Lead deployment strategy and oversee on-site execution.
• Coordinate internal engineering and deployment teams.
• Manage onboarding requirements (safety, IT, compliance, site access).
• Ensure successful implementation, adoption, and customer satisfaction.
• Interface with stakeholders across all levels (technical teams through executive leadership).
• Support both pre-sales conversations and post-sales delivery in a continuous engagement model.

Skills

Robotics

Automation

Pre- and post-sales

Strong communication

Job description

CFS is seeking a hybrid Solutions Architect / Customer Success leader to own customer engagements end-to-end—from pre-sale through deployment and post-launch success.

You will translate workflows into scalable automation solutions, lead on-site deployments, and coordinate engineering teams to ensure adoption and satisfaction across diverse facilities. This is a high-visibility, client-facing role with travel and growth opportunities.