Enterprise Customer Success Manager – Robotics Deployments

Ambi Robotics; Berkeley (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401k match

Equity

Unlimited PTO

Partial WFH

Free parking

Gym access

Free lunches

Job summary

Ambi Robotics in Berkeley, CA is rebuilding its Customer Success function and seeks an experienced Customer Success Account Manager to own post-sale journeys for enterprise accounts and ensure customers unlock maximum value from robotic deployments.

Reporting to the COO, you will collaborate with Operations, Sales, Engineering, and Product, travel ~30% to customer sites, and guide onboarding, adoption, renewals, and expansions.

Qualifications

• 3–5 years in Customer Success, Technical Account Management, or a comparable client-facing role at a SaaS, hardware-software, or industrial-technology company.
• Background in supply chain, logistics, warehouse automation, or industrial robotics.
• Track record managing enterprise or Fortune 500 accounts in complex, multi-stakeholder environments.
• Ability to read and communicate operational data (throughput, uptime, cycle times, error rates) with confidence.
• Comfort operating amid ambiguity at an early-stage company.
• Exceptional written and verbal communication in diverse environments (from the warehouse floor to executive presentations).

Responsibilities

• Own a portfolio of enterprise accounts from implementation handoff through adoption, renewal, and expansion
• Define, track, and report customer health scores, KPIs, and ROI milestones tied to robotic deployment performance
• Collaborate with the Sales team and run structured Business Reviews (QBRs and EBRs) with customer stakeholders at both the operational and executive level
• Guide customers through structured onboarding, site readiness, and go-live milestones in partnership with our deployment and engineering teams
• Drive user-adoption programs across warehouse operators and managers
• Serve as the owner for post-sale activity across your accounts — the primary point of contact for every request, escalation, and initiative
• Spend meaningful time on-site at customer distribution and fulfillment centers, developing deep familiarity with their operations, shift structures, and facility layouts

Skills

Customer Success

Technical Account Mgmt

Enterprise Accounts

Data analysis

Tools

Asana

Jira Service Management

Job description

Ambi Robotics in Berkeley, CA is rebuilding its Customer Success function and seeks an experienced Customer Success Account Manager to own post-sale journeys for enterprise accounts and ensure customers unlock maximum value from robotic deployments.

Reporting to the COO, you will collaborate with Operations, Sales, Engineering, and Product, travel ~30% to customer sites, and guide onboarding, adoption, renewals, and expansions.