Customer Success Manager, Aviation Robotics

SupportFinity™; Redwood City (CA); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Equity package

Flexible PTO

Job summary

Dexterity, Inc. in Redwood City is seeking a Customer Success Manager, Aviation Robotics to lead hardware deployment and field execution of robotics programs with aviation clients.

You will coordinate with engineering, product, and GTM to manage timelines, documentation, and deployment activities, translating technical work into clear program plans and customer updates. You will drive program execution across sites such as airports and aviation hub facilities, document requirements, and ensure

Qualifications

• 3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environments.
• Bachelor's degree in Engineering, Statistics, or a related technical field.
• Strong written and verbal communication skills, including experience contributing to technical or customer-facing documentation.
• Self-driven, and highly independent.
• Experience supporting programs involving hardware, software, and real-world deployments.

Responsibilities

• Coordinate customer communications by providing clear updates on milestones, risks, and timelines.
• Translate technical challenges into understandable updates for non-technical stakeholders.
• Author, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation.
• Ensure documentation is accurate, complete, and delivered on time; align deliverables with customer requirements and aviation safety standards.
• Drive the deployment of robotic systems at customer sites, including airports and aviation hub facilities.
• Participate in on-site surveys to gather environmental, operational, and technical requirements; travel up to 20%.
• Partner with engineering, product, supply chain, operations, and legal teams to keep programs on track; manage dependencies and risks.

Skills

Program management

Communication skills

Self-driven

Education

Bachelor's in Engineering or related field

Job description

Customer Success Manager, Aviation Robotics

Dexterity, Inc. |

Dexterity, Inc. | Posted Feb 16

Contract

Redwood City

Unknown

About Dexterity

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.

We're starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we're customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?

Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We're a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!

About The Role

This role focuses on hardware deployment and field execution and is not a traditional SaaS Customer Success or software implementation position.

We are seeking a Customer Success Manager, Aviation Robotics to support the execution, documentation, and customer delivery of robotics programs within the aviation domain in this role, you will be customer-facing and manage customers' expectations. You will partner closely with engineering, product, and GTM to manage program timelines, documentation, and deployment activities. You will help translate technical work into clear program plans and customer updates while ensuring alignment with internal standards and customer requirements.

Customer Relationship & Program Coordination

• Support customer communications by providing clear updates on program milestones, risks, and timelines
• Help manage customer expectations in partnership with the product lead
• Translate technical challenges into understandable updates for non-technical stakeholders

Technical Documentation & Compliance

• Author, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation, among others
• Ensure documentation is accurate, complete, and delivered on time
• Support alignment of program deliverables with customer requirements and applicable aviation safety and compliance standards
• Support the building of compliance lists and definitions in the new field of AI-robotics for the aviation industry
• Organize and meaningfully contribute to the writing of Statement of Work (SOW) documents and other contractual documents

Program Execution & Deployment

• Coordinate execution activities across engineering, product, and operations teams
• Drive the deployment of robotic and other systems at customer sites, including airports and aviation hub facilities
• Assist with customer transition activities, including documentation, training coordination, and handoff support

Site Surveys & Requirements Gathering

• Participate in on-site surveys to gather environmental, operational, and technical requirements
• Document site-specific constraints and incorporate findings into program plans
• Domestic and international travel as required (20%)

Cross-Functional Collaboration

• Partner with engineering, product, supply chain, operations, and legal teams to keep programs on track
• Track dependencies, risks, and action items and elevate issues as needed
• Help maintain program schedules and status reporting

Required Qualifications

• 3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environments
• Bachelor's degree in Engineering, Statistics, or a related technical field
• Strong written and verbal communication skills, including experience contributing to technical or customer-facing documentation
• Self-driven, and highly independent
• Experience supporting programs involving hardware, software, and real-world deployments

Preferred Qualifications

• Technical background or hands-on experience with hardware or robotics systems
• Experience working in regulated or safety-critical environments
• Proven statistical analysis experience to solve product solutions creatively

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our Total Rewards philosophy is designed to recognize contributions toward meaningful innovation.

Base pay is one component of a broader compensation package that may include equity grants, benefits, and other incentives, depending on role and eligibility.

Base Salary Range: $135,000 – $165,000 USD, commensurate with experience and role level.

Comprehensive medical, dental, vision, equity package, and flexible PTO included.

About the company

Dexterity, Inc.