Robotics Deployment Success Lead

Walden Robotics; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Annual cash bonus

Company equity

Insurance programs

401(k) with company match

Flexible PTO

Daily lunch

Job summary

Walden Robotics is seeking a technical spearhead to bridge our product's potential and customer reality, owning the customer relationship, deployment, and early adoption at customer sites, turning complex real-world environments into successful robot operations. As an early hire in this function, you will help shape the foundations of our Customer Success team.

You will lead deployments from scoping through production, collaborating with business, operational, and technical stakeholders to

Qualifications

• 5+ years in hands‑on technical or sales roles in robotics, automation, industrial systems, or related fields.
• Systems integration expertise: Deep understanding of how software, hardware, sensors, and networks integrate in uncontrolled real‑world environments.
• Background as Field Application Engineer, Solutions Engineer, Sales Engineer, Technical Consultant, Customer Success, or deployment specialist, ideally in robotics, IoT, or industrial automation.
• Communication range & Agility: Equally comfortable explaining technical constraints to a C‑suite buyer and troubleshooting with a facilities operator on a loading dock. You thrive in the face of ambiguity & rapid iteration, and wearing multiple hats is second nature.
• Travel: Up to 50% required: weekly to monthly domestic travel (Bay Area, Pacific Northwest, Southeast, Midwest). Must be available for multi‑day site visits and deployment sprints.

Responsibilities

• Own one or more enterprise customer relationships
• Lead deployments from initial scoping through production; partner with business, operational, and technical stakeholders to ensure deployments are a success
• Develop customer-centric KPIs and regularly report out on performance
• Serve as deployment liaison in late-stage sales calls, discovery sessions, and contract scoping
• Advocate for customers in discussions with product and engineering to ensure the roadmap is closely aligned to customer needs
• Translate field insights into product requests, documenting edge cases, integration challenges, and feature requests
• Act as first-line customer health owner, regularly interacting with customer stakeholders and escalating any issues

Job description

Walden Robotics is seeking a technical spearhead to bridge our product's potential and customer reality, owning the customer relationship, deployment, and early adoption at customer sites, turning complex real-world environments into successful robot operations. As an early hire in this function, you will help shape the foundations of our Customer Success team.

You will lead deployments from scoping through production, collaborating with business, operational, and technical stakeholders to