Aviation Product Support Specialist 1 (Monday - Friday 10 AM - 7 PM)

Garmin Ltd.; Olathe (KS); On-site; USD 48,000 - 70,000; Full time

Job summary

Garmin International is seeking a full-time Aviation Product Support Specialist 1 to provide basic product support for Garmin aviation products from Garmin's U.S. headquarters in the Greater Kansas City area.

You will handle customer inquiries, support technical and sales needs, and develop knowledge of the full range of Garmin aviation products within various airspace systems worldwide. A strong emphasis on professional communication and problem solving will be essential.

Qualifications

• High School Diploma or GED is required.
• 40 hours of flight time and 10 hours of solo flight are preferred.
• 10 hours of ground instruction and passed FAA Private Pilot exam are expected.
• Demonstrated interest in Aviation and ability to multi-task in a fast-paced environment.
• Strong verbal, written, and interpersonal communication skills are essential.
• Team-oriented with a positive attitude and willingness to help others.

Responsibilities

• Provide basic product support for Garmin aviation products via multiple channels.
• Assist with technical inquiries and sales support for Garmin aviation products.
• Document and report product issues and trends observed in the field.
• Develop working knowledge of Garmin aviation product specifications and operation.
• Maintain confidentiality of customer and Garmin information as required.

Skills

Customer service

Strong communication

Problem solving

Multitasking

Data entry

Education

High School Diploma or GED

Private Pilot License (PPL)

Bachelor's Degree

Job description

Overview

We are seeking a full-time Aviation Product Support Specialist 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing basic product support on Garmin aviation products, to include technical and sales support and other customer service related actions. This role also develops working knowledge on the operation of all Garmin aviation products within the various airspace systems around the world.

Essential Functions

• Receive and answer basic customer inquiries and requests regarding products, orders, pricing, and other services offered through multiple contact channels
• Display customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Utilize emotional intelligence to manage customer emotions while maintaining professional demeanor
• Become knowledgeable in the specifications, capabilities and operation of Garmin Aviation products and services
• Answer and take ownership of customer technical inquiries regarding Garmin aviation products via multiple contact channels
• Research and become familiar with reliable solutions to a variety of problems using sound problem-solving techniques
• Monitor, document, and report failure trends in Garmin Aviation products and services
• Provide operational support for Garmin’s aviation products, including detailed support of the full ranges of operation in the National Airspace System (VFR & IFR)
• Provide aviation database update support for Garmin portable and panel mounted aviation products
• Provide customer support for Garmin Aviation software applications
• Responsible for ensuring all customer (OEM) information and Garmin business information is maintained in strict confidence consistent with the associate’s contractual confidentiality obligations as well as the Proprietary Information/Confidentiality provisions set forth in Garmin’s Associate Handbook

Basic Qualifications

• High School Diploma or GED
• 40 hours of flight time
• 10 hours of solo flight
• 10 hours of ground instruction
• Passed the written FAA Private Pilot exam
• Demonstrated interest in Aviation
• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
• Demonstrate strong and effective verbal, written, and interpersonal communication skills
• Team-oriented, possess a positive attitude and work well with others
• Driven problem solver with proven success in solving difficult problems including cross-departmental troubleshooting
• Demonstrate the ability to grasp new concepts quickly
• Demonstrate proficiency and skill with data entry
• Demonstrate proficiency in operating and troubleshooting Windows operating systems and applications
• Private Pilot License (PPL)

Desired Qualifications

• Bachelor's Degree
• Aviation Electronics background
• Aviation maintenance experience
• Proficiency in using and troubleshooting Macintosh operation systems
• Aircrew member
• Bilingual (Spanish, French, Portuguese)
• Instrument Rated Pilot
• Certified Flight Instructor
• Other Advanced Aviation Ratings and Endorsements

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits