Aviation Performance Programs Lead

Garmin Ltd.

Scottsdale (AZ)

On-site

USD 80,000 - 100,000

Full time

5 days ago

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Job summary

Garmin Ltd. in Scottsdale, AZ is seeking a full-time Aviation Program Specialist 2 to provide technical customer service and support related to transport category aircraft performance and weight & balance, acting as main point of contact for customers.

The role involves managing aircraft configurations, handling advanced performance questions, change requests, and aircraft weight & balances changes, with opportunities to lead testing and deployment of Garmin products and contribute to training

Responsibilities

Escalate customer needs as required, directing inquiries to proper departments
Serve as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin’s aircraft performance products
Demonstrates program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin’s initiatives, business model, and customer relationships with guidance
Resolve, track and/or route moderately complex to complex customer issues or requests
Demonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning products
May lead testing and deployment of Garmin products and solutions
Contribute to technical writing and publication of aircraft performance data materials
Contribute to and enhance development of customer training materials
Lead project management functions
Investigate and determine root cause of operational events and failures
Identify issues with aircraft performance and/or load planning and support development of corrective actions