Aviation Program Specialist

Garmin Ltd.; Chandler (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Garmin Ltd. in Scottsdale, AZ seeks a full-time Aviation Program Specialist 2 to deliver technical customer service related to transport category aircraft performance and weight & balance. You will manage customer configurations and respond to complex inquiries, serving as the main contact for customers and guiding changes within Garmin systems.

The role emphasizes program management, issue resolution, and contribution to training materials and documentation to support Garmin’s aviation products.

Responsibilities

• Escalate customer needs to proper departments.
• Serve as first-level contact, answering moderately complex to complex questions about Garmin aircraft performance products.
• Demonstrates program management skills to align communications, scope, milestones, risk, and strategy with Garmin initiatives.
• Resolve, track and route moderately complex to complex customer issues or requests.
• Provide technical support for Garmin aircraft performance and load planning products.
• May lead testing and deployment of Garmin products and solutions.
• Contribute to technical writing and publication of aircraft performance data materials.
• Contribute to development of customer training materials.
• Lead project management functions.
• Investigate root causes of operational events and failures.
• Identify issues with aircraft performance/load planning and support corrective actions

Job description

Overview

We are seeking a full-time Aviation Program Specialist 2 at Garmin's Scottsdale, AZ location. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities and serves as main point of contact for customers as well as manage customer aircraft configurations, advanced aircraft performance questions, change requests, and aircraft weight & balances changes.

Essential Functions

• Escalate customer needs as required, directing inquiries to proper departments
• Serve as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin’s aircraft performance products
• Demonstrates program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin’s initiatives, business model, and customer relationships with guidance
• Resolve, track and/or route moderately complex to complex customer issues or requests
• Demonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning products
• May lead testing and deployment of Garmin products and solutions
• Contribute to technical writing and publication of aircraft performance data materials
• Contribute to and enhance development of customer training materials
• Lead project management functions
• Investigate and determine root cause of operational events and failures
• Identify issues with aircraft performance and/or load planning and support development of corrective actions