Aviation Program Specialist

Socket.dev; Scottsdale (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Garmin, based in Scottsdale, AZ, is seeking a full-time Aviation Program Specialist 2. The role focuses on providing technical customer service and support related to transport category aircraft performance and weight & balance activities.

You will serve as the main point of contact for customers and manage aircraft configurations, performance questions, change requests, and weight & balance updates. The position emphasizes program management, issue resolution, and contribution to technical

Responsibilities

• Escalate customer needs to proper departments as required
• Serve as first-level customer contact for Garmin's aircraft performance products
• Demonstrates program management skills to align communications, scope, milestones, risk, and strategy
• Resolve, track and/or route moderately complex to complex customer issues or requests
• Deliver technical support for Garmin aircraft performance and load planning products
• Lead testing and deployment of Garmin products and solutions
• Contribute to and enhance customer training materials
• Investigate and determine root cause of operational events and failures
• Identify issues with aircraft performance and/or load planning and support corrective actions

Job description

Overview

We are seeking a full-time Aviation Program Specialist 2 at Garmin's Scottsdale, AZ location. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities and serves as main point of contact for customers as well as manage customer aircraft configurations, advanced aircraft performance questions, change requests, and aircraft weight & balances changes.

Essential Functions

• Escalate customer needs as required, directing inquiries to proper departments
• Serve as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin’s aircraft performance products
• Demonstrates program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin’s initiatives, business model, and customer relationships with guidance
• Resolve, track and/or route moderately complex to complex customer issues or requests
• Demonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning products
• May lead testing and deployment of Garmin products and solutions
• Contribute to technical writing and publication of aircraft performance data materials
• Contribute to and enhance development of customer training materials
• Lead project management functions
• Investigate and determine root cause of operational events and failures
• Identify issues with aircraft performance and/or load planning and support development of corrective actions