Aviation Performance Programs Lead

Garmin Ltd.; Chandler (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Garmin Ltd. in Scottsdale, AZ seeks a full-time Aviation Program Specialist 2 to deliver technical customer service related to transport category aircraft performance and weight & balance. You will manage customer configurations and respond to complex inquiries, serving as the main contact for customers and guiding changes within Garmin systems.

The role emphasizes program management, issue resolution, and contribution to training materials and documentation to support Garmin’s aviation products.

Responsibilities

• Escalate customer needs to proper departments.
• Serve as first-level contact, answering moderately complex to complex questions about Garmin aircraft performance products.
• Demonstrates program management skills to align communications, scope, milestones, risk, and strategy with Garmin initiatives.
• Resolve, track and route moderately complex to complex customer issues or requests.
• Provide technical support for Garmin aircraft performance and load planning products.
• May lead testing and deployment of Garmin products and solutions.
• Contribute to technical writing and publication of aircraft performance data materials.
• Contribute to development of customer training materials.
• Lead project management functions.
• Investigate root causes of operational events and failures.
• Identify issues with aircraft performance/load planning and support corrective actions

Job description

Garmin Ltd. in Scottsdale, AZ seeks a full-time Aviation Program Specialist 2 to deliver technical customer service related to transport category aircraft performance and weight & balance. You will manage customer configurations and respond to complex inquiries, serving as the main contact for customers and guiding changes within Garmin systems.

The role emphasizes program management, issue resolution, and contribution to training materials and documentation to support Garmin’s aviation products.