Aviation Program Specialist

Garmin Ltd.; Scottsdale (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

Garmin Ltd. in Scottsdale, AZ is seeking a full-time Aviation Program Specialist 2 to provide technical customer service and support related to transport category aircraft performance and weight & balance, acting as main point of contact for customers.

The role involves managing aircraft configurations, handling advanced performance questions, change requests, and aircraft weight & balances changes, with opportunities to lead testing and deployment of Garmin products and contribute to training

Responsibilities

• Escalate customer needs as required, directing inquiries to proper departments
• Serve as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin’s aircraft performance products
• Demonstrates program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin’s initiatives, business model, and customer relationships with guidance
• Resolve, track and/or route moderately complex to complex customer issues or requests
• Demonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning products
• May lead testing and deployment of Garmin products and solutions
• Contribute to technical writing and publication of aircraft performance data materials
• Contribute to and enhance development of customer training materials
• Lead project management functions
• Investigate and determine root cause of operational events and failures
• Identify issues with aircraft performance and/or load planning and support development of corrective actions

Job description

Overview

We are seeking a full-time Aviation Program Specialist 2 at Garmin's Scottsdale, AZ location. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities and serves as main point of contact for customers as well as manage customer aircraft configurations, advanced aircraft performance questions, change requests, and aircraft weight & balances changes.

Essential Functions

• Escalate customer needs as required, directing inquiries to proper departments
• Serve as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin’s aircraft performance products
• Demonstrates program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin’s initiatives, business model, and customer relationships with guidance
• Resolve, track and/or route moderately complex to complex customer issues or requests
• Demonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning products
• May lead testing and deployment of Garmin products and solutions
• Contribute to technical writing and publication of aircraft performance data materials
• Contribute to and enhance development of customer training materials
• Lead project management functions
• Investigate and determine root cause of operational events and failures
• Identify issues with aircraft performance and/or load planning and support development of corrective actions