Aviation Operations Manager - Safety & Service Growth

ERMC; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental insurance

Vision

HSA

401k

Life insurance

Supplementary life insurances

Voluntary benefits

Early pay

Hotel discounts

Rental vehicles

Cruises

Tuition discounts

Education savings plan

Job summary

ERMC in Dallas, TX is seeking a GSE Operations Manager to oversee daily ground service operations, ensuring safety and efficient service delivery in the air travel industry.

You will lead a team, drive process improvements, monitor metrics, and collaborate with other departments to maintain the highest standards of customer satisfaction while maintaining compliance with safety regulations.

Must be able to work nights, weekends, and holidays as needed.

Qualifications

• Proven experience in a managerial role within the aviation or related industry.
• Strong mechanical knowledge relevant to ground services operations.
• Familiarity with vehicle maintenance practices is essential.
• Ability to use hand tools and power tools safely and effectively.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Lead and manage daily operations to ensure efficiency and safety.
• Oversee staff training and development to maintain high service standards.
• Implement operational processes that enhance customer satisfaction.
• Collaborate with other departments to optimize service delivery.
• Monitor performance metrics and make data-driven decisions for improvements.
• Ensure compliance with safety regulations and company policies.
• Foster a positive work environment that encourages teamwork and innovation.
• Address customer concerns promptly and effectively.

Skills

Managerial experience

Mechanical knowledge

Vehicle maintenance

Hand tools safety

Leadership & communication

Job description

ERMC in Dallas, TX is seeking a GSE Operations Manager to oversee daily ground service operations, ensuring safety and efficient service delivery in the air travel industry.

You will lead a team, drive process improvements, monitor metrics, and collaborate with other departments to maintain the highest standards of customer satisfaction while maintaining compliance with safety regulations.

Must be able to work nights, weekends, and holidays as needed.