Aviation Maintenance Admin & Billing Coordinator

Pilatus Aircraft USA Ltd; Florida; On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

11 paid holidays

Vacation time

Sick/personal time

Medical/dental/vision benefits

HSA contributions

401(k) matching

Life and disability insurance

Tuition assistance

Job summary

Pilatus Aircraft USA Ltd. in Sarasota, FL seeks a Business Administrator to support MRO operations, coordinating customer data, estimates, billing, warranty docs, and maintenance records.

You will process work orders, invoices, warranty claims, and customer requests while promoting efficient shop operations and top-tier service. The role requires 2–4 years in admin/billing, strong organization, and proficiency in Microsoft Office; aviation knowledge is preferred.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2-4 years in administrative, billing, customer service or business support.
• Experience in aviation maintenance or service environment preferred.
• Experience preparing estimates and processing invoices.
• Experience with warranty administration or claims preferred.
• General aviation knowledge preferred.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, Teams).
• Experience with maintenance management, ERP, or customer databases; Splendid/Quantum preferred.

Responsibilities

• Maintain aircraft, customer, and maintenance records in company databases.
• Prepare customer estimates and quotations; track approvals and deposits.
• Process and close work orders; verify charges before invoicing.
• Prepare, review, and distribute invoices; process payments and collections.
• Verify warranty eligibility and coordinate warranty documentation and billing.
• Maintain maintenance schedules, warranty records, and tracking reports.
• Support month-end close; assist with budget and financial reporting.
• Coordinate technician training and travel arrangements.
• Serve as primary contact for scheduling, billing inquiries, and admin requests.
• Provide administrative support to Maintenance Support team.

Skills

Strong organizational skills

Excellent written and verbal skills

Customer-focused communication

Education

Associate degree in Business Administration, Accounting, Aviation Management, or related field

Tools

Microsoft Office

Splendid

Quantum

ERP systems

Job description

Pilatus Aircraft USA Ltd. in Sarasota, FL seeks a Business Administrator to support MRO operations, coordinating customer data, estimates, billing, warranty docs, and maintenance records.

You will process work orders, invoices, warranty claims, and customer requests while promoting efficient shop operations and top-tier service. The role requires 2–4 years in admin/billing, strong organization, and proficiency in Microsoft Office; aviation knowledge is preferred.