End-User IT Support Specialist (Desktop & Remote)

American Airlines; New York (NY); On-site; USD 78,000 - 131,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking an IT End-User Computing Support professional at John F Kennedy International Airport. You will resolve desktop and peripheral issues, respond to Helpdesk escalations, and participate in global desktop projects with remote diagnosis capabilities.

The role requires 5 years of hands-on IT experience and a solid Windows/TCPIP background, including VPN connectivity. Travel and on-call duties are expected as needed.

Qualifications

• Associate or Bachelor degree in Computer Science, Information Systems, or related field or equivalent work experience/training.
• 5 years of demonstrable hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues.
• Experience supporting desktop computers in a Windows/TCPIP environment.

Responsibilities

• Resolves and closes tickets/work orders for end-user desktops and peripherals.
• Responds to customer support issues escalated from the Helpdesk.
• Contributes to desktop projects (global installs/upgrades) as a project team member.
• Remotely diagnoses and resolves requests using remote tools.
• Troubleshoots and collaborates with other departments on infrastructure issues.
• Documents customer interactions in the incident management system.

Skills

Windows expertise

Ticketing systems

VPN troubleshooting

Independent worker

Lifting 30 lbs

Education

Associate / Bachelor Degree in Computer Science or related field

Tools

A+ certification

MCSE/MCP

Job description

American Airlines is seeking an IT End-User Computing Support professional at John F Kennedy International Airport. You will resolve desktop and peripheral issues, respond to Helpdesk escalations, and participate in global desktop projects with remote diagnosis capabilities.

The role requires 5 years of hands-on IT experience and a solid Windows/TCPIP background, including VPN connectivity. Travel and on-call duties are expected as needed.