IT Technician

Dynamic Aviation Group; Bridgewater (VA); On-site; USD 29,000 - 37,000; Full time

Job summary

Dynamic Aviation is seeking an IT Helpdesk professional in Bridgewater, VA to provide daily computer support, troubleshoot hardware and software, and assist with onboarding new users. The role requires strong communication, problem-solving, and multitasking abilities within a fast-paced team environment.

The candidate should have an Associate’s degree in a related field and experience with Windows and Office products; professional certifications are a plus.

Qualifications

• Associate’s degree or higher in a related field.
• Excellent problem-solving and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Professional and patient conduct under pressure.
• Strong written and verbal communication skills.

Responsibilities

• Provides computer support via telephone, email and face-to-face contact.
• Troubleshoots computer equipment when problems reported.
• Ensures that all hardware and software are installed and operating properly.
• Assists with onboarding of new users.
• Maintains inventory of all equipment, software, and software licenses.
• Reports hardware and software issues to vendors and coordinates support.
• Performs timely workstation hardware and software upgrades as required.
• Documents internal procedures.
• Monitors Helpdesk for tickets assigned to the queue and processes first-in first-out based on priority.
• Assists after hours to provide support as needed.
• Other duties as assigned.

Skills

Problem-solving

Customer service

Multi-tasking

Communication

Teamwork

Time management

Education

Associate's degree in Information Systems, Business, Communications or related field

Bachelor's degree in Information Systems, Business, Communications or related field

Tools

Windows

Microsoft Office

Active Directory

Microsoft Azure

Troubleshooting

Job description

Bridgewater, 1402 Airport Road, Bridgewater, Virginia, United States of America

Job Description

Posted Wednesday, August 19, 2026 at 4:00 AM

Live an Adventure, Master your Craft, Find your Purpose

At Dynamic Aviation, we solve unique challenges for our customers with innovative aviation solutions. Our focus is on operations that serve, protect, and enhance the lives of families and communities worldwide. Whether modifying aircraft to help protect our service members overseas, performing geographical mapping for scientific research, or working to suppress large wildfires on the West Coast, we serve with integrity and excellence.

Key Responsibilities

• Provides computer support via telephone, email and face-to-face contact
• Troubleshoots computer equipment when problems reported
• Ensures that all hardware and software are installed and operating properly
• Assists with onboarding of new users
• Maintains inventory of all equipment, software, and software licenses
• Reports hardware and software issues to vendors and coordinate support
• Performs timely workstation hardware and software upgrades as required
• Documents internal procedures
• Monitors Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
• Assists after hours to provide support as needed
• Other duties as assigned

Required Qualifications

• Associate’s degree in Information Systems, Business, Communications or related field
• Excellent problem-solving and customer service skills
• Ability to multi-task
• Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
• Strong written and verbal communication skills
• Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
• Demonstrates working knowledge of current communications devices and protocols
• Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems
• Strong analytical, organizational, problem-solving and time-management skills
• Strong teamwork, planning and coordination skills
• Self-motivation, adaptability and the ability to meet aggressive deadlines

Preferred Qualifications

• Bachelor’s degree in Information Systems, Business, Communications or related field
• In lieu of degree, 5 to 6 years of experiences providing IT Helpdesk support

Additional Requirements

• Ability to obtain and maintain a DOD SECRET Clearance, as necessary
• Experience with Active Directory, Microsoft Azure, Windows, and Microsoft Office products. Professional certifications, such as CompTIA A+
• Passport or work authorization requirements to work in the U.S.

Working Conditions

• Monday through Friday 8 am - 5 pm; flexible based on business needs
• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, writing, and operating office equipment
• Ability to view computer screens for extended periods, with close vision and the ability to adjust focus
• Occasional standing, walking, bending, or reaching within the office environment and on aircraft
• Ability to lift and move items up to approximately 10-20 pounds (e.g., files, office supplies)
• Effective verbal and written communication abilities
• Ability to maintain focus and perform repetitive tasks with attention to detail
• Regularly works in office environment and around aircraft hangars

Pay Band: $21.00-$27.16 per hour. Starting pay is determined by experience, qualifications, and internal equity, and typically falls between the minimum and midpoint of the pay range.

It is the policy of Dynamic Aviation to prohibit and eliminate discrimination on grounds of race, color, religion, sex, (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, marital status or any other characteristics protected by law. It is also Dynamic Aviation's policy to provide equal employment for all and comply with any affirmative action obligations pursuant to the Federal Executive Orders, 11246 and 11375, as amended.

Bridgewater, 1402 Airport Road, Bridgewater, Virginia, United States of America