Aviation IT Support Analyst - SQL & RemedyForce

Starr; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Starr is seeking an IT support professional to serve Aviation end users from an onsite Buckhead location in Atlanta. You will manage RemedyForce tickets, perform first-line troubleshooting, and use SQL for data validation and issue investigation.

The role emphasizes clear client communication, incident management, and collaboration with the support team to ensure timely resolution and post-release monitoring. Aviation domain familiarity is a plus.

Qualifications

• Strong customer service mindset with clear written and verbal communication.
• Proven ability to triage incidents and coordinate resolutions.
• Solid troubleshooting skills and ability to work with minimal supervision.
• Experience with SQL for data validation and issue investigation.

Responsibilities

• Own ticket intake; monitor queues and categorize incidents and requests.
• Perform first-level troubleshooting and coordinate escalation to an appropriate technical team.
• Maintain clear user communications, status updates, expectations, and resolution confirmation.
• Write SQL queries for issue investigation, data validation, and operational reporting.
• Create and maintain knowledge articles, SOPs, and repeatable support documentation.
• Identify trends and improvement opportunities; provide basic service metrics reporting.
• Support change/release communications and post-release monitoring, as applicable.

Skills

Customer service

Written/verbal communication

Troubleshooting

SQL

Tools

RemedyForce

Excel

Azure DevOps

Job description

Starr is seeking an IT support professional to serve Aviation end users from an onsite Buckhead location in Atlanta. You will manage RemedyForce tickets, perform first-line troubleshooting, and use SQL for data validation and issue investigation.

The role emphasizes clear client communication, incident management, and collaboration with the support team to ensure timely resolution and post-release monitoring. Aviation domain familiarity is a plus.