Aviation IT Support Analyst (SQL / RemedyForce)

Starrcompanies; Atlanta (GA); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Starr Companies in Atlanta, GA seeks an IT Application Support Analyst to triage and resolve Aviation end-user issues via RemedyForce. You will write SQL queries for data validation and support operational reporting, while coordinating with support teams.

The role emphasizes strong customer service, clear communication, and ability to manage incidents from intake to resolution onsite in Buckhead. Relevant ITSM experience and RemedyForce knowledge are preferred.

Formación

• Ability to work onsite in Buckhead, Atlanta.
• SQL proficiency: SELECT, WHERE, JOIN, GROUP BY, and aggregate functions.
• Experience with an ITSM tool; RemedyForce is preferred.
• Understanding of incident/request management fundamentals and structured troubleshooting.

Responsabilidades

• Own ticket intake; monitor queues and categorize incidents and requests.
• Perform first-level troubleshooting and coordinate escalation to an appropriate technical team.
• Maintain clear user communications, status updates, expectations, and resolution confirmation.
• Write SQL queries for issue investigation, data validation, and operational reporting.
• Create and maintain knowledge articles, SOPs, and repeatable support documentation.
• Identify trends and improvement opportunities; provide basic service metrics reporting.
• Support change/release communications and post-release monitoring, as applicable.

Conocimientos

SQL

RemedyForce

ITSM

Herramientas

RemedyForce

Excel

Azure DevOps

Descripción del empleo

Starr Companies in Atlanta, GA seeks an IT Application Support Analyst to triage and resolve Aviation end-user issues via RemedyForce. You will write SQL queries for data validation and support operational reporting, while coordinating with support teams.

The role emphasizes strong customer service, clear communication, and ability to manage incidents from intake to resolution onsite in Buckhead. Relevant ITSM experience and RemedyForce knowledge are preferred.