Aviation Guest Services Specialist

inMy Jet; New Jersey; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) matching

Health savings account

Flexible spending accounts

Short/long-term disability

Life insurance

Employee assistance program

Paid time off

Job summary

Jet Aviation in Teterboro, NJ is seeking a Temporary Customer Service Agent for a November–February assignment. The role runs 2 pm–10 pm, Wednesday through Sunday, in a fast-paced, 24/7 operation requiring adaptability and strong customer focus. Baseline pay is $23.00 per hour, equivalent to about $47,000 annually, with a comprehensive benefits package.

Training lasts 4–6 weeks. Responsibilities include handling inquiries, bookings, and service coordination for passengers and crews, maintaining

Qualifications

• 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Flexibility to work shifts and adapt to changing schedules.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

English proficiency

Communication

Team orientation

Education

High School Diploma or GED

Job description

Jet Aviation in Teterboro, NJ is seeking a Temporary Customer Service Agent for a November–February assignment. The role runs 2 pm–10 pm, Wednesday through Sunday, in a fast-paced, 24/7 operation requiring adaptability and strong customer focus. Baseline pay is $23.00 per hour, equivalent to about $47,000 annually, with a comprehensive benefits package.

Training lasts 4–6 weeks. Responsibilities include handling inquiries, bookings, and service coordination for passengers and crews, maintaining