Aviation Guest Experience Leader

Signature Aviation; Gypsum (CO); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Paid time off

Tuition reimbursement

Training and Development

Job summary

Signature Aviation seeks a Guest Experience Leader to guide the Guest Experience team during shifts, ensuring exceptional, personalized service. You will lead by example, providing hands-on leadership, training, and escalation support for guest questions and billing issues.

This role is fast-paced, with nights, weekends, and holidays required, indoors and outdoors near aircraft. You will promote Signature’s services and maintain high standards of safety and hospitality.

Qualifications

• High school diploma or GED required.
• 1 year of customer experience in aviation preferred.
• Valid state driver's license required.
• Must be 18+ and legally authorized to work.
• Ability to pass background checks and be insurable by the company's policies.

Responsibilities

• Monitor performance of Guest Experience Specialists on shift and correct issues.
• Coordinate and assign duties to on-shift staff.
• Provide on-the-job training to staff.
• Serve as escalation point for guest inquiries and billing issues.
• Greet guests and crew on arrival and escort to entrance or vehicle.
• Collaborate with team to ensure timely, courteous service.

Skills

Leadership

Guest service

Communication

Billing

Education

High School Diploma or GED

Job description

Signature Aviation seeks a Guest Experience Leader to guide the Guest Experience team during shifts, ensuring exceptional, personalized service. You will lead by example, providing hands-on leadership, training, and escalation support for guest questions and billing issues.

This role is fast-paced, with nights, weekends, and holidays required, indoors and outdoors near aircraft. You will promote Signature’s services and maintain high standards of safety and hospitality.