Aviation Ground Services Team Lead

Unifi Aviation, LLC; Appleton (WI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Full-time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k for all employees

Discounts and wellness programs

Job summary

Unifi Aviation, LLC seeks motivated individuals to join our team as passenger service leaders. You will supervise agents handling arrivals, check-in, boarding and baggage services, ensuring friendly, efficient service for all passengers.

You will support passengers with special needs, manage ticketing and reservations, and guide travelers through security and airport processes while upholding safety and quality standards.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport/state or customs requirements.

Responsibilities

• Lead a team of customer service agents in arrivals, ticketing, check-in, boarding, baggage handling and related queries.
• Perform administrative duties supporting the operation.
• Assist passengers with friendly welcome and special needs such as unaccompanied minors, VIPs and wheelchair assistance.
• Handle ticketing, check-in, boarding and reservations using a computerized system; resolve related issues.
• Direct passengers through Customs, Immigration and Quarantine; ensure proper loading and delivery of wheelchairs and gate-checked items.
• Enforce safety policies and Unifi procedures; promote Equal Employment Opportunity and anti-harassment principles.
• Complete work safely per company standards and report safety incidents promptly.

Education

High School diploma, GED or equivalent education

Job description

Unifi Aviation, LLC seeks motivated individuals to join our team as passenger service leaders. You will supervise agents handling arrivals, check-in, boarding and baggage services, ensuring friendly, efficient service for all passengers.

You will support passengers with special needs, manage ticketing and reservations, and guide travelers through security and airport processes while upholding safety and quality standards.