Aviation Ground Service Agent - Flexible Shifts

Trego Dugan Aviation Of Grand Island Inc; Colorado Springs (CO); On-site; USD 22,000 - 28,000; Full time

Job summary

TDA AGH in Colorado Springs is hiring Ground Service Agents to deliver customer service to passengers across ticket counters and the ramp. In a fast-paced, hands-on role you will help with baggage, seating, boarding information, and coordinating with other teams to keep flights on time.

You will meet requirements such as a high school diploma, 18+ years old, valid driver's license, reading and writing English, and the ability to obtain a SIDA badge.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• Must be able to read and write English.
• Must be able to fulfill the requirements to obtain a SIDA badge and pass a pre-employment drug test.
• Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must have open availability including nights, weekends, and holidays.
• Must successfully attend and complete all required training.
• Preferred: prior customer service, hospitality, or airline/airport industry experience.
• Preferred: experience in physically demanding or outdoor work environments.
• Preferred: bilingual or multilingual skills.
• Familiarity with airline reservation or check-in systems (e.g., Sabre, Amadeus, or similar).

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations professionally — solicit volunteers, accommodate displaced customers, and issue hotel, meal, and taxi vouchers as appropriate.
• Ensure strict compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect sensitive operational zones.
• Assist customers with special needs, including those requiring support during boarding.
• Load and unload baggage and cargo on and off aircraft safely and efficiently.
• Marshal aircraft to and from gates; assist with aircraft pushback procedures.
• Perform aircraft interior cleaning and commissary duties as required.
• Communicate effectively with team members and other departments using a two-way radio.
• Complete all required training.
• Only complete tasks for which you are fully trained.
• Report any safety hazard or incident immediately to your supervisor.
• Other duties as assigned by the Station Leader.

Skills

Customer focus

Safety

Reliability

Composure

Attention to detail

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

TDA AGH in Colorado Springs is hiring Ground Service Agents to deliver customer service to passengers across ticket counters and the ramp. In a fast-paced, hands-on role you will help with baggage, seating, boarding information, and coordinating with other teams to keep flights on time.

You will meet requirements such as a high school diploma, 18+ years old, valid driver's license, reading and writing English, and the ability to obtain a SIDA badge.