Airport Ground Services Agent — Flexible Schedule

Trego-Dugan Aviation Inc; City of Syracuse (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

TDA AGH is seeking Ground Service Agents to support passenger services, ramp operations, and aircraft turnaround. You will interact with passengers from ticketing to the tarmac, requiring strong customer service and the ability to work in a fast-paced aviation environment.

Responsibilities include baggage handling, seat assignments, safety compliance, and assisting with boarding. The role demands flexibility for nights, weekends, and holidays and physical capability for outdoor work in varying

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Must possess a valid driver's license.
• Must be able to read and write English.
• Must be able to obtain SIDA badge and pass a pre-employment drug test.
• Must be authorized to work in the U.S. under the Immigration Act of 1986.
• Must have open availability including nights, weekends, and holidays.
• Must successfully attend and complete all required training.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrival/departure times, procedures, and regulations.
• Handle denied boarding situations and issue hotel, meal, and taxi vouchers as appropriate.
• Ensure compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect sensitive operational zones.
• Assist customers with special needs during boarding.
• Load/unload baggage and cargo on/off aircraft safely and efficiently.
• Marshal aircraft to/from gates and assist with pushback procedures.
• Perform aircraft interior cleaning and commissary duties as required.
• Communicate effectively with team members via two-way radio.
• Complete all required training and ensure tasks are within training scopes.
• Report any safety hazard or incident to the supervisor.

Skills

Customer service

Safety awareness

Attention to detail

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

Sabre

Amadeus

Job description

TDA AGH is seeking Ground Service Agents to support passenger services, ramp operations, and aircraft turnaround. You will interact with passengers from ticketing to the tarmac, requiring strong customer service and the ability to work in a fast-paced aviation environment.

Responsibilities include baggage handling, seat assignments, safety compliance, and assisting with boarding. The role demands flexibility for nights, weekends, and holidays and physical capability for outdoor work in varying