Aviation Ground Service Agent: Customer Care & Ramp

Trego-Dugan Aviation Inc; Colorado Springs (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

TDA AGH is seeking a Ground Service Agent to support passenger service from the ticket counter to the ramp and assist with aircraft turnaround. You will work in a fast-paced environment, delivering exceptional service while ensuring safety and regulatory compliance.

The role requires strong communication, the ability to work nights, weekends, and holidays, and will involve hands-on duties across terminal and ramp operations. Training and ongoing development are provided.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• Must possess a valid driver's license.
• Must be able to read and write English.
• Must be able to obtain SIDA badge and pass a pre-employment drug test.
• Must be eligible to work in the U.S. under the Immigration Act of 1986.
• Must have open availability including nights, weekends, and holidays.
• Must attend and complete all required training.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival/departure times and procedures.
• Handle denied boarding situations—solicit volunteers, accommodate displaced customers, issue vouchers as needed.
• Ensure compliance with FAA, airline, and airport regulations.
• Enforce safety and security measures; protect sensitive zones.
• Assist customers with special needs, including boarding support.
• Load/unload baggage and cargo; marshal aircraft to/from gates.
• Perform aircraft interior cleaning and commissary duties.

Skills

Customer service

Safety awareness

Teamwork

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Sabre

Amadeus

Job description

TDA AGH is seeking a Ground Service Agent to support passenger service from the ticket counter to the ramp and assist with aircraft turnaround. You will work in a fast-paced environment, delivering exceptional service while ensuring safety and regulatory compliance.

The role requires strong communication, the ability to work nights, weekends, and holidays, and will involve hands-on duties across terminal and ramp operations. Training and ongoing development are provided.