Airline Ground Operations Agent

Atlantic City International; Colorado Springs (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

TDA AGH is seeking a Ground Service Agent to deliver outstanding customer service to passengers across ticket counters and ramp operations. You will support aircraft turnaround, baggage handling, and ground service activities in a fast-paced environment.

Responsibilities include assisting customers, ensuring safety regulations, and coordinating with teams to maintain on-time operations. The role requires flexibility for nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Must be able to read and write English.
• Preferred: experience in airline/airport industry.

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival/departure times and boarding procedures.
• Handle denied boarding situations and issue vouchers as appropriate.
• Ensure compliance with FAA, airline, and airport regulations.
• Load/unload baggage and cargo and marshal aircraft to/from gates.
• Communicate with team using two-way radio and complete required training.

Skills

Customer service

Teamwork

Flexibility

Multilingual

Education

High school diploma or equivalent

Tools

Sabre/Amadeus

Check-in systems

Job description

TDA AGH is seeking a Ground Service Agent to deliver outstanding customer service to passengers across ticket counters and ramp operations. You will support aircraft turnaround, baggage handling, and ground service activities in a fast-paced environment.

Responsibilities include assisting customers, ensuring safety regulations, and coordinating with teams to maintain on-time operations. The role requires flexibility for nights, weekends, and holidays.