Duty Manager, Customer Operations

Austin Community College; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid training

401(k)

Paid vacation

Family travel benefits

Job summary

A prominent airline company in the United States is seeking a Duty Manager for Customer Operations. The candidate will oversee daily ground handling operations, manage a team, and ensure compliance with company policies. Responsibilities include conflict resolution, team development, and reporting on operational activities. Candidates should possess airline management experience and familiarity with AOA environments. A Bachelor’s degree in aviation or business is preferred. A competitive salary and benefits package are offered.

Qualifications

• Minimum 2 years of experience in airline management.
• Ability to preplan manpower and equipment.
• Must be capable of handling objects up to 70 pounds.

Responsibilities

• Oversee daily operations of below-the-wing functions.
• Coaching and career development of team members.
• Manage operational activities according to policies.

Skills

Airline management experience

Team leadership

Conflict resolution

Microsoft Office Suite

Education

Bachelor’s degree in aviation, business, or related field

Tools

QIK

Sabre

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry‑leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Duty Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is overseeing the daily completion of below‑the‑wing functions for all units. These functions include baggage and cargo handling, cabin maintenance, and operating motorized vehicle and equipment. The successful candidate will have previous airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Operations.

Keep company goals and customer expectations in mind when overseeing daily operations.

Coach and provide career development to the team.

Correct non‑compliant behavior and impose disciplinary action as required.

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines.

Manage the operational activities of the department in accordance with established policies and procedures.

Manage a team with varied duties to include unit managers, supervisors, and agents.

Administrative duties to include daily/weekly/monthly reports.

Job Qualifications and Competencies

Previous airline management experience and working knowledge of AOA environment.

Proven success as a Team Leader with ability to preplan manpower and equipment.

Ability to work independently, set and meet own deadlines.

Ability to work well with all levels of management and support staff.

Able to defuse conflicts among team members.

Familiarity with Microsoft Office Suite.

Preferred Qualifications

Previous management experience in a hub environment.

Extensive knowledge of QIK, Sabre.

Bachelor’s degree in aviation, business, or another related field.

Standard office environment, use of telephones, computers, and other office equipment.

Airport ramp environment, subject to varied weather conditions and elevated noise levels.

All shifts including weekends, nights, holidays and/or irregular shifts.

Physical Requirements

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs.

Handle objects up to 70 pounds.

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs.

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10‑year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.