Aviation Ground Operations Leader - Safety & Compliance

Menzies Aviation; Denver (CO); Hybrid; USD 68,000 - 83,000; Full time

Job summary

Menzies Aviation is seeking a Senior Operations Manager to oversee day-to-day ground operations for airlines at our Denver airport station. This on-site role focuses on safe, efficient, and compliant performance while coordinating with airline partners, authorities, and service providers.

You will lead multiple operational teams, drive process improvements, and ensure service quality in a dynamic environment, reporting to the Director of Operations.

Qualifications

• Minimum of 3 years of airport/airline/aviation operations experience.
• Minimum of 2 years of supervisory or management experience.
• Strong knowledge of airport operations and safety regulations.
• Experience managing large teams in a fast-paced operational environment.
• Proficiency with Microsoft Office Suite and reporting systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze data and implement process improvements.
• Ability to manage schedules and budgets and track performance metrics.
• Excellent verbal and written communication skills.
• Adaptable and flexible to changing work environment.
• Ability to work with diverse stakeholders.

Responsibilities

• Manage daily airport operations, ensuring efficient execution of all operational activities.
• Oversee staffing, scheduling, and workforce allocation to meet operational demands.
• Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
• Monitor operational performance metrics and implement corrective actions to improve service delivery.
• Lead and develop supervisors and frontline employees through coaching, training, and performance management.
• Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
• Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
• Develop contingency plans for weather events, operational disruptions, and emergency situations.
• Ensure proper communication of operational updates, policies, and procedures across all teams.
• Support customer service initiatives and resolve escalated customer concerns when necessary.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Other duties as assigned

Skills

Leadership

Communication

Problem-solving

Crisis management

Time management

Analytical skills

Adaptability

Collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Operational reporting systems

Job description

Menzies Aviation is seeking a Senior Operations Manager to oversee day-to-day ground operations for airlines at our Denver airport station. This on-site role focuses on safe, efficient, and compliant performance while coordinating with airline partners, authorities, and service providers.

You will lead multiple operational teams, drive process improvements, and ensure service quality in a dynamic environment, reporting to the Director of Operations.