Airline Ground Operations Leader - Safe, Efficient & Innovative

Ultipro; Denver (CO); On-site; USD 64,000 - 86,000; Full time

Job summary

Menzies Aviation is seeking a Senior Operations Manager to oversee day-to-day airport ground operations, ensuring safe, compliant, and efficient service delivery at the site. You will manage diverse teams, coordinate with airlines, authorities, and vendors, and drive performance metrics.

The role requires strong leadership, regulatory knowledge, and the ability to adapt to a dynamic aviation environment. On-site, full-time position with a focus on safety and operational excellence.

Qualifications

• High School Diploma or equivalent.
• 3+ years of airport/aviation services operations experience.
• 2+ years of supervisory or management experience.
• Strong knowledge of airport operations, safety regulations, and compliance requirements.
• Experience managing large teams in a fast-paced operational environment.
• Proficiency with Microsoft Office Suite and operational reporting systems.
• Ability to analyze data, identify trends, and implement process improvements.
• Excellent leadership, communication, and problem-solving skills.
• Experience managing schedules and budgets and tracking performance metrics.

Responsibilities

• Manage daily airport operations, ensuring efficient execution of all operational activities.
• Oversee staffing, scheduling, and workforce allocation to meet operational demands.
• Ensure compliance with FAA, TSA, OSHA, and company policies.
• Monitor operational performance metrics and implement corrective actions to improve service delivery.
• Lead and develop supervisors and frontline employees through coaching, training, and performance management.
• Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
• Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
• Conduct regular audits and inspections to ensure compliance with safety and operational standards.
• Manage operational budgets, labor costs, and resource utilization.
• Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.
• Ensure proper communication of operational updates, policies, and procedures across all teams.
• Support customer service initiatives and resolve escalated customer concerns when necessary.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Skills

Airport operations

Team management

Data analysis

Leadership

Communication

Problem solving

Budgets

Crisis management

Education

High School Diploma

Tools

Microsoft Office Suite

Operational reporting systems

Job description

Menzies Aviation is seeking a Senior Operations Manager to oversee day-to-day airport ground operations, ensuring safe, compliant, and efficient service delivery at the site. You will manage diverse teams, coordinate with airlines, authorities, and vendors, and drive performance metrics.

The role requires strong leadership, regulatory knowledge, and the ability to adapt to a dynamic aviation environment. On-site, full-time position with a focus on safety and operational excellence.