Airport Operations Leader: Safe, Efficient, & Compliant

Menzies Aviation; United States; On-site; USD 54,000 - 66,000; Full time

Job summary

Menzies Aviation is seeking an Operations Manager to oversee day-to-day airport operations, lead supervisory teams, and ensure safe, compliant service delivery. You will coordinate with airline partners, authorities, and service providers to optimize performance and cost control.

The role requires strong leadership, data-driven decision making, and ability to manage budgets and schedules in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years of airport, airline, aviation services, or transportation operations experience.
• Minimum of 2 years of supervisory or management experience.
• Strong knowledge of airport operations, safety regulations, and compliance requirements.
• Experience managing large teams in a fast-paced operational environment.
• Proficiency with Microsoft Office Suite and operational reporting systems.
• Ability to analyze data, identify trends, and implement process improvements.
• Excellent leadership, communication, and problem-solving skills.
• Experience managing schedules and budgets and tracking performance metrics.
• Excellent verbal and written communication skills.
• Adaptable and flexible to an ever-changing work environment.
• Ability to manage multiple priorities in a dynamic environment.
• Strong decision-making and crisis management skills.
• Excellent organizational and time-management skills.
• Ability to work collaboratively with diverse stakeholders.
• Strong customer service orientation.

Responsibilities

• Manage daily airport operations, ensuring efficient execution of all operational activities.
• Oversee staffing, scheduling, and workforce allocation to meet operational demands.
• Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
• Monitor operational performance metrics and implement corrective actions to improve service delivery.
• Lead and develop supervisors and frontline employees through coaching, training, and performance management.
• Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
• Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
• Conduct regular audits and inspections to ensure compliance with safety and operational standards.
• Manage operational budgets, labor costs, and resource utilization.
• Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.
• Ensure proper communication of operational updates, policies, and procedures across all teams.
• Support customer service initiatives and resolve escalated customer concerns when necessary.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Other duties as assigned

Skills

Airport operations

Leadership

Data analysis

Communication

Budgeting

Schedule management

Crisis management

Microsoft Office

Stakeholder management

Problem solving

Multitasking

Time management

Team development

Operational excellence

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Operational reporting systems

Job description

Menzies Aviation is seeking an Operations Manager to oversee day-to-day airport operations, lead supervisory teams, and ensure safe, compliant service delivery. You will coordinate with airline partners, authorities, and service providers to optimize performance and cost control.

The role requires strong leadership, data-driven decision making, and ability to manage budgets and schedules in a fast-paced environment.