Aviation Front Desk & Guest Services Specialist

Clay Lacy Aviation; Oxford (CT); On-site; USD 57,250,000 - 75,331,000; Full time

Benefits offered by this job

Benefits package

Job summary

Clay Lacy Aviation in Oxford, CT, is hiring a Client Services Representative I for our Front Office Team. This role greets guests, coordinates arrivals/departures with catering, ground transport, and hotel bookings, and handles inquiries by email and phone.

Strong communication and a positive, service‑oriented attitude are essential. The position requires a flexible schedule including weekends and holidays, with compensation of $19.98–$26.29 per hour plus benefits, located at Oxford Municipal

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• One or more years of aviation client relations experience preferred; luxury hospitality background considered.

Responsibilities

• Greets passengers, pilots, and flight attendants.
• Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
• Arrange fuel orders and other ground services for the aircraft.
• Answer customer emails and phone calls in a timely manner
• Perform Operator duties as required
• Ensure clients have a smooth reservation, arrival, and departure experience.
• Knowledge of Clay Lacy Aviation operations and attention to detail.
• Performs other front of house functions.
• Maintains Lobby clean and replenished
• Other responsibilities as requested or assigned.
• Other duties and tasks assigned

Skills

Customer relations

Communication

Teamwork

English fluency

Time management

Problem solving

Detail oriented

Microsoft Office

Driver's license

Flexible schedule

Independent worker

Education

High school diploma or equivalent

Associate degree preferred

Job description

Clay Lacy Aviation in Oxford, CT, is hiring a Client Services Representative I for our Front Office Team. This role greets guests, coordinates arrivals/departures with catering, ground transport, and hotel bookings, and handles inquiries by email and phone.

Strong communication and a positive, service‑oriented attitude are essential. The position requires a flexible schedule including weekends and holidays, with compensation of $19.98–$26.29 per hour plus benefits, located at Oxford Municipal