Aviation Client Services Specialist

Clay Lacy Aviation, Inc.; United States; On-site; USD 26,000 - 36,000; Full time

Job summary

Clay Lacy Aviation in Oxford, CT is seeking a Client Services Representative I to be the first and last impression of the front office team. The role emphasizes hospitality, quick responsiveness, and a can-do attitude while coordinating detailed travel arrangements for guests and flight crews.

The position requires a high school diploma or equivalent, with preferred aviation client relations experience and a flexible schedule including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• 1+ years aviation client relations experience preferred; luxury hotel or other luxury hospitality background will be considered.

Responsibilities

• Greets passengers, pilots, and flight attendants.
• Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
• Arrange fuel orders and other ground services for the aircraft.
• Answer customer emails and phone calls in a timely manner.
• Perform Operator duties as required.
• Ensure clients have a smooth reservation, arrival, and departure experience.

Skills

Customer relations

Communication

Time management

Critical thinking

Active listening

Service orientation

Social perceptiveness

Microsoft Suite

Detail-oriented

Independent work

Flexible schedule

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Suite

Job description

Clay Lacy Aviation in Oxford, CT is seeking a Client Services Representative I to be the first and last impression of the front office team. The role emphasizes hospitality, quick responsiveness, and a can-do attitude while coordinating detailed travel arrangements for guests and flight crews.

The position requires a high school diploma or equivalent, with preferred aviation client relations experience and a flexible schedule including weekends and holidays.