Aviation Client Services Associate

Clay-Lacy-Aviation; Oxford (CT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Clay Lacy Aviation in Oxford, CT is seeking a Client Services Representative I to be the friendly first and last impression for guests. You will greet passengers, coordinate ground services, manage catering and transportation, and handle inquiries with a professional, upbeat demeanor.

The role requires strong communication, reliability, and a willingness to work a 1:30 PM–10:00 PM shift, including weekends and holidays. Benefits are available along with competitive hourly pay.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of aviation client relations experience preferred; luxury hospitality background also considered.

Responsibilities

• Greets passengers, pilots, and flight attendants and coordinates arrival/departure details.
• Arrange fuel orders and other ground services for aircraft.
• Answer customer emails and phone calls in a timely manner; support front office operations.
• Maintain lobby areas and assist with various front-of-house tasks.
• Communicate effectively with guests and team members to ensure a smooth experience.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Teamwork

Fluent English

Valid driver's license

Microsoft Office

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

CRM software

Job description

Clay Lacy Aviation in Oxford, CT is seeking a Client Services Representative I to be the friendly first and last impression for guests. You will greet passengers, coordinate ground services, manage catering and transportation, and handle inquiries with a professional, upbeat demeanor.

The role requires strong communication, reliability, and a willingness to work a 1:30 PM–10:00 PM shift, including weekends and holidays. Benefits are available along with competitive hourly pay.