Aviation Client Services Pro | Front Desk & Concierge

Clay Lacy; Santa Ana (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Clay Lacy Aviation in Santa Ana, CA seeks a Client Services Representative to be the welcoming front-line of the company, greeting guests and coordinating travel details. The CSR will handle communications, reservations, and on-site service with a focus on superior guest experience.

The role requires a high school diploma, 1+ years in aviation client relations, and a flexible schedule including weekends. Benefits are provided along with a dynamic, fast-paced environment.

Qualifications

• High school diploma or equivalent. Associate degree preferred.
• One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered.
• Must pass pre-employment drug testing and background check

Responsibilities

• Greets passengers, pilots, and flight attendants.
• Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
• Arrange fuel orders and other ground services for the aircraft.
• Answer customer emails and phone calls in a timely manner
• Perform Operator duties as required
• Ensure clients have a smooth reservation, arrival, and departure experience.

Skills

Customer relations

Communication

Time management

Problem solving

Attention to detail

Independent worker

English fluency

Teamwork

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Suite

Job description

Clay Lacy Aviation in Santa Ana, CA seeks a Client Services Representative to be the welcoming front-line of the company, greeting guests and coordinating travel details. The CSR will handle communications, reservations, and on-site service with a focus on superior guest experience.

The role requires a high school diploma, 1+ years in aviation client relations, and a flexible schedule including weekends. Benefits are provided along with a dynamic, fast-paced environment.