Aviation Client Services Associate

Clay Lacy Aviation, Inc.; Santa Ana (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Clay Lacy Aviation, Inc. in Santa Ana, CA is seeking a Client Services Representative (CSR) for the Front Office Team. As the first and last impression for guests, you will greet travelers and coordinate every detail of their arrival and departure.

The role requires strong communication, reliability, and the ability to manage multiple tasks in a fast-paced environment, with a schedule Fri-Tue 5:00am-1:30pm and compensation $19.98-$26.29 hourly with comprehensive benefits.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years aviation client relations experience preferred.
• Must pass pre-employment drug testing and background check

Responsibilities

• Greets passengers, pilots, and flight attendants.
• Coordinates arrival/departure details including catering, ground transport, hotel, and reservations.
• Arrange fuel orders and other ground services for the aircraft.
• Answer customer emails and phone calls promptly.
• Ensure clients have a smooth reservation, arrival, and departure experience.
• Maintain lobby and front-of-house operations.

Skills

Customer relations

Communication

English proficiency

Time management

Problem solving

Microsoft Suite

Education

High school diploma

Associate degree preferred

Tools

Microsoft Suite

Job description

Clay Lacy Aviation, Inc. in Santa Ana, CA is seeking a Client Services Representative (CSR) for the Front Office Team. As the first and last impression for guests, you will greet travelers and coordinate every detail of their arrival and departure.

The role requires strong communication, reliability, and the ability to manage multiple tasks in a fast-paced environment, with a schedule Fri-Tue 5:00am-1:30pm and compensation $19.98-$26.29 hourly with comprehensive benefits.