Aviation Front Desk Concierge – Client Services

Clay-Lacy-Aviation; Santa Ana (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Clay Lacy Aviation in Santa Ana, CA is seeking a Client Services Representative to be the friendly first and last impression for guests. You will greet passengers and coordinate arrival and departure details, including catering and ground services.

The role requires strong communication, attention to detail, and the ability to work a Friday-Tuesday shift. A high school diploma is required; 1+ years in aviation client relations is preferred; benefits include comprehensive programs.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of aviation client relations experience preferred; luxury hospitality background will be considered.
• Excellent communication skills in English; ability to multitask in a fast-paced environment.

Responsibilities

• Greet passengers, pilots, and flight attendants; coordinate arrival/departure details.
• Arrange catering, ground transportation, hotel, restaurant, and golf reservations.
• Coordinate fuel orders and other ground services for aircraft.
• Answer customer emails and phone calls promptly; maintain lobby and front-of-house areas.

Skills

Customer relations

Communication skills

Time management

Problem solving

Microsoft Office

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Clay Lacy Aviation in Santa Ana, CA is seeking a Client Services Representative to be the friendly first and last impression for guests. You will greet passengers and coordinate arrival and departure details, including catering and ground services.

The role requires strong communication, attention to detail, and the ability to work a Friday-Tuesday shift. A high school diploma is required; 1+ years in aviation client relations is preferred; benefits include comprehensive programs.