Aviation Front Desk & Client Services Specialist

FlightSafety International; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

FlightSafety International seeks a Client Services Representative to deliver exceptional frontline customer service. The role handles front desk greeting, visitor coordination, and administrative support to ensure a smooth client training experience.

The position involves managing schedules, assisting with travel arrangements, and supporting app login issues while collaborating with center teams to process documents and reports.

Qualifications

• Excellent customer service and client-oriented approach.
• Fluent in English, both written and spoken.
• Experience handling multi-line phones and standard office equipment.

Responsibilities

• Greet and assist clients at the front desk.
• Manage multiple phone lines and route calls as needed.
• Maintain visitor log and assist with Export Compliance tasks.
• Coordinate client hotel and transportation arrangements.
• Provide client schedules by email, print, or app.
• Assist with client onboarding materials and welcome packets.
• Support with login issues for client-facing apps (FlightBag, FlightSafety App).
• Assist with center reporting and tracking tasks as needed.

Skills

Excellent customer service

English fluency

Multi-line phone system

Administrative support

Time management

Education

Associate degree (AA)

Tools

MS Office Suite

Office equipment

Job description

FlightSafety International seeks a Client Services Representative to deliver exceptional frontline customer service. The role handles front desk greeting, visitor coordination, and administrative support to ensure a smooth client training experience.

The position involves managing schedules, assisting with travel arrangements, and supporting app login issues while collaborating with center teams to process documents and reports.