Client Services Representative

FlightSafety International Inc; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

FlightSafety International is seeking a Client Services Representative to deliver exceptional frontline service at the front desk, greet clients, coordinate schedules, and support training experiences through clear written and verbal communication.

This role requires 1–2 years of related experience, an associate degree preferred, fluency in English, and the ability to manage multiple tasks, travel arrangements, vendor coordination, and basic office technology.

Qualifications

• Associate degree or equivalent preferred.
• 1–2 years of related customer service/administration experience.
• Fluency in English, strong written and verbal communication.

Responsibilities

• Greet clients and guests at front desk.
• Manage multiple phone lines and provide admin support.
• Coordinate client travel and hotel arrangements.
• Distribute client schedules and Welcome Packets.
• Assist with client app login issues and reports.
• Process training completion documents and ROT dashboard.
• Notary duties and TSA/visa paperwork as needed.
• Assist with center supplies and basic accounts payable tasks.

Skills

Customer service

Communication skills

Multiline phone system

Time management

Professionalism

Typing 45 WPM

MS Office Suite

English fluency

Education

Associate degree (AA)

Tools

Scanner

Fax machine

Copier

iPad

Job description

Purpose of Position

The Client Services Representative's primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.

Tasks and Responsibilities

• Greet and welcome clients and guests at the front desk.
• Conduct center tours as required.
• Maintain visitor log and run Export Compliance as required.
• Responsible for client hotel and car accommodations and luggage tags.
• Provide client schedules by email, print, or through the FSI app.
• Responsible for Client Welcome Packets.
• Assist clients with client-facing app login issues (i.e., FlightBag and FlightSafety App).
• Assist with creating Client Roster Report and other enterprise reports as needed by center.
• Assist with check‑in and client electronic training folder.
• Responsible for shipping/mailing of completion documents.
• Assist with center supply inventory, front desk upkeep, gift shop sales as needed.
• Assist with accounts payable invoices and processing monthly sales tax report as needed.
• Assist with customer lunches and customer‑specific center requirements.
• Notary public duties as needed.
• Responsible for TSA application, processing and tracking.
• Responsible for M‑1 Visa and Visa Invitation Letters process.
• Process all client training completion documents and associated processes to include managing the ROT dashboard.
• Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed.
• May be responsible for training entry‑level Customer Support teammates.

Minimum Education

• Associate degree (AA) from a two‑year college or technical school preferred.

Minimum Experience

• One to two (1‑2) years related experience in a related field such as customer service, hospitality or administration.

Knowledge, Skills, Abilities

• Excellent customer service skills.
• Customer/client oriented and ability to adapt/respond to different types of personalities.
• Ability to work with a multi‑line phone system and standard office equipment (scanner, fax, copier, iPad).
• Ability to work in a dynamic and fast‑paced environment.
• Approachable.
• Ability to multi‑task, prioritize and manage time effectively to complete tasks.
• Ability to interact with fellow employees in a professional manner.
• Accountability, i.e., shows up to work on time.
• Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
• Strong verbal and written communication skills.
• General knowledge of the following software: MS Office Suite.
• Basic computer skills (types 45 WPM).

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and communicate. The employee may be required to stand, walk, or sit. Specific vision abilities required include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.