Client Experience & Front Desk Specialist

Flightsafety-International; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

FlightSafety International is seeking a Client Services Representative to deliver outstanding frontline customer service and coordinate administrative support for aviation training clients. You will manage multiple phone lines, distribute schedules, and assist with documents for client readiness at our Savannah center.

The role requires an AA degree (or equivalent) and 1–2 years in customer service or administration, with strong English communication and MS Office proficiency.

Qualifications

• Associate degree or technical schooling preferred.
• Excellent communication and customer service abilities.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet and welcome clients at the front desk.
• Conduct center tours as required.
• Maintain visitor log and run Export Compliance as required.
• Provide client schedules by email, print, or through the FSI app.
• Assist clients with app login issues (FlightBag/FlightSafety App).
• Process Client Roster Reports and enterprise reports as needed.

Skills

Excellent customer service

Multi-line phone system

Professional communication

Fluency in English

Organizational skills

Microsoft Office

Notary duties

Education

Associate degree (AA)

Tools

MS Office Suite

iPad

Scanner

Fax

Copier

Job description

FlightSafety International is seeking a Client Services Representative to deliver outstanding frontline customer service and coordinate administrative support for aviation training clients. You will manage multiple phone lines, distribute schedules, and assist with documents for client readiness at our Savannah center.

The role requires an AA degree (or equivalent) and 1–2 years in customer service or administration, with strong English communication and MS Office proficiency.