Aviation Front Desk & Client Care Specialist

FlightSafety International; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

FlightSafety International is seeking a Client Services Representative to deliver excellent frontline customer service and manage multiple phone lines. You will support administrative tasks for client training experiences and coordinate travel logistics as needed.

The role requires strong English communication, proficiency with MS Office, and the ability to multitask in a fast-paced environment. A positive, professional demeanor and reliability are essential to success.

Qualifications

• Excellent customer service skills.
• Customer/client oriented and able to adapt to different personalities.
• Ability to operate a multi-line phone system and common office equipment (scanner, fax, copier, iPad).
• Ability to work in a dynamic, fast-paced environment.
• Approachable and reliable.

Responsibilities

• Greet and assist clients at the front desk.
• Conduct center tours as needed.
• Maintain visitor logs and assist with various administrative tasks.
• Coordinate client hotel and car accommodations and travel logistics.
• Distribute client schedules via email, print, or the FlightSafety app.
• Assist with client onboarding materials and training folders.
• Support accounts payable invoicing and monthly sales tax reporting.

Skills

Customer service

Multiline phone

MS Office

English fluency

Typing 45 WPM

Administrative support

Education

Associate degree

Tools

Scanner

Fax

Copier

iPad

Job description

FlightSafety International is seeking a Client Services Representative to deliver excellent frontline customer service and manage multiple phone lines. You will support administrative tasks for client training experiences and coordinate travel logistics as needed.

The role requires strong English communication, proficiency with MS Office, and the ability to multitask in a fast-paced environment. A positive, professional demeanor and reliability are essential to success.