Aviation Customer Success & Ops Lead

Capilaux Aero; Florida; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Fully paid employee health insurance

Partially paid dental coverage

401(k) with a 3% company match

Two weeks' vacation

FAA-, EASA- and CAAC-certified

Job summary

Capilaux Aero in Florida is seeking an experienced Customer Service Manager to lead a small team and serve as the key liaison between customers and internal operations in an aviation MRO environment. The role combines account management, repair-order control and production coordination to ensure on-time delivery of services.

The role emphasizes clear communication, realistic commitments and effective management of repair orders, with a competitive salary range and comprehensive benefits.

Qualifications

• Experience in customer service or account management within aviation MRO environments.
• Experience handling repair orders and customer communications in a fast-paced setting.
• Familiarity with regulatory requirements and aviation industry standards is a plus.

Responsibilities

• Manage customer accounts, expectations and day-to-day communication.
• Review purchase orders and repair requirements for accuracy and completeness.
• Lead and support the small customer service team.
• Track repair orders, turnaround times and commitments.
• Coordinate with production, inspection, engineering, materials and shipping teams.
• Identify and mitigate technical, material or production delays.
• Provide quotations, progress updates and delivery information.
• Coordinate urgent, international and AOG shipments.
• Manage complaints, warranty returns and investigation follow-up.

Skills

Customer service

Account management

Repair orders

Operations coordination

Aviation MRO

CFM56 engines

Job description

Capilaux Aero in Florida is seeking an experienced Customer Service Manager to lead a small team and serve as the key liaison between customers and internal operations in an aviation MRO environment. The role combines account management, repair-order control and production coordination to ensure on-time delivery of services.

The role emphasizes clear communication, realistic commitments and effective management of repair orders, with a competitive salary range and comprehensive benefits.