Aviation Customer Service Manager — Lead, Train & Grow

Atlantic Aviation FBO Services, Inc.; Houston (TX); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Atlantic Aviation FBO Services, Inc. is seeking a Customer Service Manager to lead the customer service team for corporate aviation.

You will supervise CSR staff, train and coach, and develop relationships with high-profile clients, ensuring safe, professional service. The role requires Bachelor’s degree or equivalent, strong communication skills, and the ability to work flexible hours including nights and weekends in a fast-paced, outdoor-oriented aviation environment.

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Minimum of 18 years of age.
• Previous customer service experience.
• Excellent written and oral communication skills.
• Good organizational skills.
• Must maintain a valid state driver's license.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Proficiency in Word, Excel and Outlook.
• Flexible work schedule may include overtime, nights, on weekends, holidays, and being on call.

Responsabilités

• Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures.
• Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.
• Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service policies and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.
• Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.
• Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.
• Assist in recruiting and interviewing for CSR positions.
• Assist in sales initiatives.

Connaissances

Leadership

Communication

Organizational skills

Team supervision

Customer focus

Formation

Bachelor's degree or equivalent

Outils

MS Office

Description du poste

Atlantic Aviation FBO Services, Inc. is seeking a Customer Service Manager to lead the customer service team for corporate aviation.

You will supervise CSR staff, train and coach, and develop relationships with high-profile clients, ensuring safe, professional service. The role requires Bachelor’s degree or equivalent, strong communication skills, and the ability to work flexible hours including nights and weekends in a fast-paced, outdoor-oriented aviation environment.